FAQs

What is Smart City?

A Smart City leverages advanced technologies to address urban challenges while enhancing the overall quality of life for its citizens. It integrates digital infrastructure, mobility, environment, governance, economy and community into a connected ecosystem that promotes efficiency, safety and sustainability. By enabling data-driven decision-making, fostering innovation and encouraging inclusive participation, Smart Cities create vibrant, resilient and future-ready communities. They not only improve daily living such as healthcare, housing and transport but also drive economic growth, protect the environment and strengthen social values, making cities more liveable, competitive and sustainable for generations to come.

Why is transforming your city to become smarter important?

Transforming a city into a smarter one is essential to meet the rising demands of urbanization, sustainability and citizen expectations. Traditional city management often struggles with inefficiency, manual processes and disconnected systems, which limit service delivery and hinder growth. A Smart City approach integrates technology, data and innovation to streamline operations, optimize resource use and provide real-time insights for better decision-making.

More importantly, it places citizens at the centre, ensuring safer communities, improved mobility, transparent governance and enhanced quality of life. By embracing digital transformation, cities can not only overcome today’s challenges but also future proof themselves against evolving economic, social and environmental needs.

What is iData?

iData is a technology-driven innovation brand under Presgo Gateways specializing in Smart City solutions, AI-powered enforcement and digital public service platforms. We work with local councils, government agencies and industries to transform urban management through data-driven decision-making, automation and innovative technology. Our mission is to empower cities with solutions that are intelligent, insightful, and actionable turning raw data into real-world impact.

What services does iData offer?

MySmartCity Ecosystem |

MySmartCity is a next-generation digital governance platform designed for local councils and government agencies. It unifies licensing, parking, tourism, environmental monitoring, complaints and more into one citizen-centric ecosystem. The platform simplifies workflows, eliminates fragmented systems and provides real-time analytics for better decision-making.

MySmartCity solves the problem of fragmented, manual and inefficient urban management systems. Local councils and government agencies often rely on multiple disconnected platforms for licensing, parking, tourism, environmental monitoring and complaints, leading to delays, isolated information and poor citizen experience. MySmartCity unifies these functions into one ecosystem, streamlining workflows, reducing administrative burdens and enabling data-driven decisions for smarter governance.

iEnforce |

iEnforce is an advanced enforcement platform that helps local councils boost efficiency, increase revenue, and enforce rules transparently. It combines automation, AI-driven patrols and GIS tools for modern urban enforcement.

Through ADES (Automated Detection), it uses patented mobile and stationary license plate recognition systems to detect parked vehicles in real time, reducing the need for manual patrols. AIRES (AI Routing) leverages historical data and hotspot mapping to optimize patrol routes for maximum accuracy and resource efficiency. iGrid (GIS Parking) provides location-specific insights with real-time dashboards and analysis, improving urban planning and integrating seamlessly with city systems.

iEnforce addresses the challenge of outdated, resource-heavy and inconsistent enforcement practices. Traditional manual patrols are time-consuming, prone to errors, and often fail to optimize revenue collection. By leveraging AI, automation and GIS tools, iEnforce provides real-time vehicle detection, optimized patrol routing and insightful dashboards, ensuring councils enforce rules more effectively, transparently and with minimal manpower.

myHero |

myHeroApp is a multi-community super app that connects organizations, creators, and residents in one platform. It enables agencies, community groups, and organizations to create digital communities to share updates, host events, sell tickets, collect

payments, and engage audiences through videos, livestreams, and podcasts.

Residents can also pay bills, lodge complaints, discover local services, and stay informed all in one app. By combining community engagement with essential public services, myHeroApp delivers a seamless, scalable solution for nationwide community connectivity.

myHeroApp solves the disconnect between communities, organizations and essential public services. Residents often juggle multiple apps or channels to pay bills, file complaints, join community activities or engage with local services. myHeroApp integrates these needs into a single platform, empowering communities to connect, interact and access services seamlessly while giving organizations new ways to engage, monetize and grow their reach.

AI CoE |

The AI Centre of Excellence (CoE) is a hub for AI innovation, training and solution development. It provides knowledge transfer, AI research and customized AI-driven solutions for public and private sectors. The centre builds local AI capabilities, fosters innovation and supports digital transformation to prepare organizations for the future of smart governance.

The AI CoE tackles the gap in local AI expertise, innovation and adoption. Many organizations struggle to harness AI due to limited knowledge, skills and resources. By serving as a hub for training, research and solution development, the AI CoE equips public and private sectors with practical AI capabilities, enabling them to innovate, transform digitally and stay future-ready in the era of smart governance.

What is ?

PING! is the editorial companion site to iData a space where we share the ideas, innovations and conversations shaping the future of Smart Cities and Gov-tech. While iData delivers digital platforms, AI solutions and smart governance systems, PING! shared the thinking behind them. It’s where we unpack insights from real projects, explore global Gov-tech trends, spotlight innovators and spark dialogue on how technology can redefine urban living for safer, smarter and more sustainable communities.

PING! is an evolving digital asset of perspectives curated by our strategists, technologists and partners. It lives alongside our Smart City and Gov-tech solutions but takes a more conversational and exploratory tone. Thoughtful, sharp and sometimes unexpected, PING! offers a glimpse into how we see the future of digital governance what inspires us and what we believe deserves attention as we shape the cities of tomorrow.

How do I get started with iData?

Getting started is simple. Contact us via our website’s contact form or email us at corporate@idata.my and our team will arrange a consultation to understand your needs. We will then prepare a customized proposal tailored to your operational, technical and strategic goals. From deployment to training, our team ensures a smooth transition to your new smart solution.